Help centre
HomeAlert and ShopAssist both use a discreet panic button: your security control room typically receives the alert in about a second, with who raised it and their location, so a response can be sent—without a loud alarm on your phone. The guides below are for everyday users, not for administrator set-up.
Choose your app below. If something is not covered here, use the contact page, and we will point you in the right direction.
HomeAlert
Silent panic alert to your security team with your location: signing in, standing down safely, and troubleshooting.
ShopAssist
Silent panic alerting and your location; notifications; shop owners can add or remove staff; common issues.
Account & password
If you use AlertCore mobile apps and need to reset your password, you can do so from the Apps page (password reset for eligible accounts only).
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