Privacy Policy

AlertCore is a product of Digidrop Ltd, a company registered in England and Wales. When we refer to "we", "us", or "our" in this policy, we mean Digidrop Ltd.

We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard any personal data you provide to us when using AlertCore and our website.

We may collect and process the following data about you:

• Identity data: your name, username or similar identifiers.
• Contact data: your email address, telephone number, and address.
• Technical data: IP address, browser type and version, device identifiers, time zone, and operating system.
• Usage data: information about how you use our platform, including pages visited, features used, and time spent.
• Communications data: messages you send us via contact forms or email.

We use your personal data to:

• Provide and manage your AlertCore account and services.
• Process transactions and send relevant notifications.
• Respond to enquiries and provide customer support.
• Improve our platform and develop new features.
• Send marketing communications where you have given consent or where we have a legitimate interest.
• Comply with legal obligations.

We process your personal data on the following legal bases under UK GDPR:

• Contract: processing is necessary to perform the contract we have with you.
• Legitimate interests: processing is in our legitimate interests, and these are not overridden by your rights.
• Legal obligation: we are required to process data to comply with applicable law.
• Consent: where we have obtained your explicit consent, such as for marketing emails.

We do not sell your personal data. We may share your data with:

• Service providers who process data on our behalf (e.g. cloud hosting, email delivery), under strict data processing agreements.
• Law enforcement or regulatory bodies when required to do so by law.
• Professional advisers such as lawyers and accountants where necessary.

AlertCore Intel data—intelligence submitted by your organisation—is never shared with third parties or made publicly accessible. It is stored securely and visible only to authorised members of your organisation.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Account data is retained for the duration of your subscription and for a period of 7 years thereafter for legal and accounting purposes.

Under UK GDPR, you have the right to:

• Request access to your personal data.
• Request correction of inaccurate data.
• Request erasure of your data (the "right to be forgotten").
• Object to processing or request restriction of processing.
• Request portability of your data.
• Withdraw consent at any time where consent is the legal basis.

To exercise any of these rights, please contact us at privacy@alertcore.co.uk.

We use cookies and similar tracking technologies on our website. For full details, please refer to our Cookie Policy.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data is encrypted in transit and at rest.

We may update this privacy policy from time to time. We will notify you of significant changes by email or via a notice on our platform. The date at the top of this page indicates when the policy was last revised.

If you have questions about this policy or how we handle your data, please contact:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.