HomeAlert
HomeAlert help
Use the panic button to alert your security team silently. They receive your location so they can find you, without a loud alarm on your phone.
This guide is for people using the app day-to-day. It does not cover how your organisation configures accounts or monitoring behind the scenes.
Signing in
- Open the HomeAlert app on your iPhone or Android device.
- Sign in with the email and password your organisation or provider gave you.
- If sign-in fails, check your details carefully. You can request a password reset from the AlertCore Apps page if your account supports it.
- Keep the app updated from the App Store or Google Play.
What the app is for
- HomeAlert is a personal safety tool: when you need help, you press the panic control and your security team is alerted.
- From your perspective the alert is sent silently: there is no loud alarm on your phone that would draw attention or escalate a situation in public.
- Your location is shared with the security team so they can find you and respond.
Home screen and readiness
- The home screen should make it clear that you are signed in and that the app is ready should you need it.
- Allow notifications and location when the app asks—both are important for alerts and for responders to reach you.
- If your phone aggressively closes background apps, check battery settings so that HomeAlert can still run when you need it.
Using the panic button
- If you feel unsafe or need the security team, use the main panic control in the app.
- The team receives your alert along with your location. On your device, the process is discreet—designed not to advertise that you have called for help.
- Stay as safe as you can while help is coordinated. Follow any guidance you have been given for your situation.
Location
- Location lets the security team know where you are when you trigger an alert. Grant location access when prompted.
- If you denied access earlier, open your phone settings, find HomeAlert, and turn location on for the app.
- Location is used for safety alerting—not to track your routine outside those flows.
Standing down safely
- After a panic alert, the app waits for about 25 seconds before you can confirm that you are safe. This delay is deliberate: it gives the security team time to receive your alert and reduces the risk of an accidental stand-down.
- When the “safe” or reset option appears, use it only once the situation has ended and your procedures allow you to stand down.
- Resetting tells the team you are safe; use it only when that is genuinely the case.
Notifications
- Turn on push notifications for HomeAlert so that you do not miss messages from your team or about your account.
- If alerts are silent, check Focus mode and Do Not Disturb, as well as the app’s notification settings on your phone.
If others use the app
- People in your household or group may have their own logins. Do not share passwords.
- If someone no longer needs access, ask your provider or security contact to remove their account.
Password and account recovery
- Forgotten your password? Use the reset flow linked from the AlertCore Apps page, if it is available for your account.
- After resetting, sign in again and confirm notifications still work.
Troubleshooting
- Panic control unavailable: check your signal, confirm you are signed in, and try restarting the app once.
- Location warnings: enable precise location for HomeAlert if your phone offers it.
- Repeated crashes: update the app and your phone software, then contact support with your device model if it continues.
Still stuck?
Contact us with a short description of what you have tried and any message you see on screen.