HomeAlert
HomeAlert help
At home, use the panic button to reach your security team silently—panic at your fingertips, without a loud alarm on your phone. They receive your location so they can respond.
This guide is for people using the app day-to-day. It does not cover how your organisation configures accounts or monitoring behind the scenes.
Signing in
- Open the HomeAlert app on your iPhone or Android device.
- Sign in with the email and password your organisation or provider gave you.
- If sign-in fails, check your details carefully. You can request a password reset from the AlertCore Apps page if your account supports it.
- Keep the app updated from the App Store or Google Play.
What the app is for
- HomeAlert is a personal safety tool at home: when you need help, you press the panic control and your security team is alerted.
- From your perspective the alert is sent silently: there is no loud alarm on your phone that would draw attention or escalate a situation in front of others at home.
- Your location is shared with the security team so they can find you and respond.
Home screen and readiness
- The home screen should make it clear that you are signed in and that the app is ready should you need it.
- Allow notifications and location when the app asks—both are important for alerts and for responders to reach you.
- If your phone aggressively closes background apps, check battery settings so that HomeAlert can still run when you need it.
Using the panic button
- If you feel unsafe or need the security team, use the main panic control in the app.
- The team receives your alert along with your location. On your device, the process is discreet—designed not to advertise that you have called for help.
- Stay as safe as you can while help is coordinated. Follow any guidance you have been given for your situation.
Location
- Location helps your security team reach the right place when you raise an alert.
- Enable location for HomeAlert in your phone settings. Prefer precise location if your device offers it.
- If location is denied, alerts may still send but responders may not see where you are.
Notifications
- Allow notifications so your security operation can reach you with updates.
- If alerts are quiet, check Focus / Do Not Disturb and notification permission for HomeAlert.
Standing down
- If you raised an alert by mistake, follow the stand-down / safe confirmation flow in the app when it is offered.
- There may be a short delay before you can confirm you are safe—this reduces accidental cancellations.
Household members
- Each household member should have their own sign-in. Do not share passwords.
- Home owners can usually add or remove household access via the AlertCore website or app, depending on how your provider has set things up.
Password and account
- Use the password reset flow from the Apps page if you cannot sign in.
- After first sign-in you may be able to link Google or Apple from Profile for quicker access.
Troubleshooting
- Panic control unavailable: check your signal, confirm you are signed in, and try restarting the app once.
- Location warnings: enable precise location for HomeAlert if your phone offers it.
- Repeated crashes: update the app and your phone software, then contact support with your device model if it continues.
Still stuck?
Contact us with a short description of what you have tried and any message you see on screen.