ShopAssist
Stop losing sales to missed alerts. Real-time notifications, smart routing, and full incident tracking—all in one app built for retail.
The problem
Your team is missing alerts that cost you money
Radios get lost. Calls go unanswered. Messages are buried in group chats. Every missed till alert, every delayed response to a security incident, every unanswered customer request—it all adds up.
ShopAssist replaces the noise with precision. The right person gets the right alert instantly, with full tracking so nothing falls through the cracks.
- Till requires manager approval for a refund
- Security camera detects motion after hours
- Customer requires assistance in an aisle
- Staff member raises a personal safety alert
- Fire alarm or evacuation procedure triggered
- Theft or shoplifting incident in progress
Features
Everything your retail team needs
Sub-second alerts
ShopAssist dispatches notifications to the right staff member in under a second. Till issues, security triggers, and incidents—handled before they escalate.
Smart routing
Alerts go to the right person every time. Configure roles so till alerts reach floor managers and security events reach your security team—automatically.
Read receipts & response tracking
Know exactly who saw the alert, when they saw it, and what they did. Full accountability across your entire team.
Incident log & audit trail
Every alert, every response, every note—stored in a searchable, tamper-proof log. Ideal for insurance claims and compliance reviews.
Store analytics
Understand patterns across your locations. See peak incident times, response performance, and trends to continuously improve operations.
Custom alert types
Create alert categories specific to your business—till overrides, refund approvals, customer assistance, CCTV triggers. Fully configurable.
How it works
Up and running in minutes
Connect your systems
Integrate ShopAssist with your existing tills, CCTV and alarm systems. We support all major providers.
Configure your team
Add staff, assign roles and set alert routing rules. Takes under 10 minutes for most stores.
Go live
Start receiving real-time alerts instantly. Full audit trail from day one, no maintenance required.
Get protected today
Ready to transform your retail operations?
Book a free 15-minute demo and see ShopAssist in action. No commitment required.
No commitment · 15-minute walkthrough · Cancel any time