Support
ShopAssist support
How to use the AlertCore ShopAssist app for emergency alerts and personal safety.
Logging in
- Open the AlertCore ShopAssist app on your iOS or Android device.
- Enter your email and password. Your account is created by your administrator.
- If you see 'Incorrect login', check your email and password. Contact your administrator if you've forgotten your details.
Roles
- ADMIN users can create accounts, assign staff to shops, manage shops, and trigger the emergency alarm.
- USER (staff) accounts can log in and trigger the emergency alarm only. They cannot create users or change settings.
Emergency button
- When you need help, press the large red EMERGENCY button. The app sends an alert with your location to your DGCS Community Patrol Officers and any configured admins.
- Location permission is required for staff (USER) accounts so your position can be sent with the alert. Enable location when prompted.
- After triggering, you'll see 'ALARM ACTIVE' and 'Help has been notified'. A reset option appears after a short delay.
Location
- The app uses your device's GPS to send your location with every emergency alert. This helps responders find you quickly.
- On first use, allow location access when prompted. If you see a warning banner, tap 'Enable' to grant permission.
- Location is only used when you trigger an alarm—not continuously in the background.
Resetting the alarm
- After triggering an alarm, a green 'I'm Safe - Reset' button appears once the countdown finishes (about 25 seconds).
- Tap it to clear the alarm state and return to normal. This tells your team the situation is resolved.
Push notifications (admins)
- Admin users receive push notifications when a staff member triggers an emergency alert. The notification includes the staff member's name, store, and location.
- Ensure push notifications are enabled for the app in your device settings. You'll be prompted when you first log in as an admin.
Creating users (admins only)
- Admin users can create new staff accounts from within the app. Assign each user to a shop so their alerts include the correct store information.
- New users receive login credentials and can start using the app immediately.
Need more help?
Contact your administrator or get in touch with our team for technical support.